Subscription

• What happened to my subscription?

  On June 1st, 2024, Halo moved all online ordering to retailers like Amazon and Chewy. Halopets.com will continue to be a resource for you to learn more about our products, the benefits of natural nutrition and pet wellness. But orders and subscriptions will need to be filled through Chewy or anot...

• Why are you no longer selling products and subscriptions on Halopets.com?

  Selling our quality natural nutrition products through major online retailers like Chewy will provide an unprecedented level of convenience for our customers. With top-notch 24/7 customer service and 3,500+ other pet brands to choose from, Chewy can help you get everything you need to care for yo...

• Will Chewy honor my existing Halo subscription pricing?

  Chewy sets their own subscription pricing so your new price may not be exactly the same. However, as a current Halo subscriber, you should have received an email with a personalized discount code which gives you preferred pricing on your first four auto shipments from Chewy. Please check your ema...

• Will my payment method on file for my subscription transfer to Chewy?

  No. For your privacy and security, payment methods used for Halo subscriptions are data encrypted and cannot be transferred or shared. Please visit Chewy.com before June 1st, 2024, to create a new subscription and provide your preferred method of payment.

• Will my subscription be automatically transferred to Chewy?

  Unfortunately, we are not able to automatically transfer your subscription to Chewy, and Halopets.com subscriptions will no longer be able to be fulfilled after June 1st, 2024. Please visit Chewy.com before June 1st to create a new subscription and make sure your pet is not without their Halo foo...