Support
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We can be contacted at 1-800.426.4256, Monday through Friday, excluding holidays, and operate in the Eastern Standard Time (EST) zone. You can also email us at support@halopets.com.
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I dont place orders on a computer or mobile device. Can I call Chewy to place my orders?
Yes. Chewy’s customer service is among the best and that’s why we trust them to serve you and your pet on our behalf. Please feel free to call Chewy at 1-800-672-4399 and their representatives will be happy to help. -
We apologize for the price discrepancy. As Amazon pricing can fluctuate at any time, it’s possible that our website might experience a delay in matching the pricing. Thank you for your understanding.
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What are your customer service hours?
We are available Monday through Friday, excluding holidays, and operate in the Eastern Standard Time (EST) zone -
What's changed about Halopets.com?
On June 1st, 2024, Halo moved all online ordering to retailers like Amazon and Chewy. Halopets.com will continue to be a resource for you to learn more about our products, the benefits of natural nutrition and pet wellness. But orders and subscriptions will need to be filled through Che... -
Simply put, we're all about empowering pet parents for the world's happiest pets. We believe pets are the best fur kids, and we're unapologetically unafraid to show it.
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Why am I being redirected to Amazon when checking out on Halopets.com?
You can add items to your cart on our website, but at checkout you will be redirected to Amazon to process payment and complete your order for fulfillment through Amazon. If you’d prefer, you’re also welcome to create your order at Chewy and place an order there. -
Will Chewy ship to my location?
Chewy delivers to addresses within the contiguous United States, excluding Alaska, Hawaii, and Puerto Rico. Chewy does not ship to P.O. Boxes or military addresses (APO/FPO/DPO). If you live in an unserved area or use a P.O. Box, many of our products can be purchased and shipped through Amazon.