Welcome to Our Help Site

• Are potatoes and sweet potatoes great sources of nutrition?
• Are the ingredients in Halo Holistic human grade?
• Are there any antibiotics in the meat in Halo Holistic?
• Can adult dogs get all the nutrients they need from a meat-free or vegan diet?
• Can puppies eat a vegan, plant-based diet?
• Do Halo products have toxic levels of PFAS in their food bags?
• Halo Holistic is certified by the GAP and MSC. What does that mean?

See all articles in Food →

• Do you have a guarantee?
• Halo had a 60-day satisfaction guarantee for orders placed on Halopets.com. What is Chewy's return policy?
• My pet got sick
• My pet wont eat it
• Tips for Finicky Cats

• What happened to my subscription?
• Why are you no longer selling products and subscriptions on Halopets.com?
• Will Chewy honor my existing Halo subscription pricing?
• Will my payment method on file for my subscription transfer to Chewy?
• Will my subscription be automatically transferred to Chewy?

• Amazon Coupon Code Where To Apply?
• Can I still order on the website?
• How can I contact Halo?
• I dont place orders on a computer or mobile device. Can I call Chewy to place my orders?
• Price Discrepancy with Amazon
• What are your customer service hours?
• What's changed about Halopets.com?

See all articles in Support →

• What happened to the Herbal Dental Chews?
• What happened to Turducken, Whitefish Meal Bites?
• What happened to DreamCoat?
• What happened to Spray Me?